Privacy Policy

What Personal Information Does GOLDENLOVI Collect?

GOLDENLOVI makes it our highest priority to ensure the security and confidentiality of the personal information you provide us. It is necessary for us to obtain transaction information from you in order to complete your purchase. That information includes your name, email address, telephone number, home address and billing information (such as credit card number, cardholder name and expiration date). GOLDENLOVI may collect your email address if entered on the website forms. We also request information about your order preferences. You can choose not to provide information to us, but in general, some information about you is requested so that you can book an order, complete an order profile, participate in a survey, contest or sweepstakes, contact our Customer Support or initiate other transactions on our websites. When you make a reservation for someone else on GOLDENLOVI, you must obtain consent of other individuals before you can provide us with their personal information and preferences when ordering.

Information from Other Sources

We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. In addition, if you use your social media account we may access information about you via that social media provider in accordance with the provider's policies. The information may include your name, email address, profile picture, gender, friend list and other information that you authorize us to receive. Depending on your and your friends privacy settings, we may access information that you provide to a social media provider regarding your current locations ("Location Data") to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider.

Technical Information

Like many companies, GOLDENLOVI automatically tracks certain information about your computer. The information we collect might include the URL where you came from, the pages you visit on our website and your IP address. We also may collect information about your online activity, such as trips you viewed and bookings you made.

How we use your data

GOLDENLOVI will use customer information (e.g. customer name, age, date of birth, gender, etc.) as well as billing information (e.g. credit card holder's name, credit card number and expiration date) for anticipated or completed transactions on our website. GOLDENLOVI uses other information about you for the following general purposes:

To provide you with the products and services you request
To provide you with your order confirmation and updates
To provide you with price alerts related to products you have signed up for
To send you email notifications about order products you have viewed.
To manage your account, including processing payment and providing order notifications
To communicate with you in general
To respond to your questions and comments
To measure interest in and improve our products, services & websites
To reward you as part of any reward, referral or recognition program you choose to join
To solicit information from you through surveys and reviews
To resolve any disputes, collect fees or troubleshoot any problems
To prevent any potentially prohibited or illegal activities etc.

Email Communication

GOLDENLOVI wants to make it easier for you to take advantage of the opportunities associated with orders on our website. GOLDENLOVI does this by sending you e-mail messages containing relevant information about your interests in connection with orders. We believe that these emails will provide you with useful information on the relevant special offers available on our website. Please note that you can refrain from receiving these emails in any such email that we send. You may also request to be removed from any email distribution, by sending an email to sale@goldenlovi.com

When you place an order with GOLDENLOVI, the personal information you provide will be communicated to the relevant third parties required to complete your purchases. This includes suppliers of your choice (e.g. cruise lines, airlines, boat tour sellers, etc.) as well as third parties who facilitate transactions (e.g. credit card companies). The personal information that we share with these third parties will only be necessary to successfully confirm and complete your order.

Referring Websites

If you were referred to GOLDENLOVI from another website (for example through a link that you clicked on another website that directed you to ittcruise.com), we may share some of the information about you with that referring website.

How can you access your information

In case you would like to delete any personal information stored on the site, you can contact GOLDENLOVI at any time at sale@goldenlovi.com to delete your personal information. Please also note that GOLDENLOVI may store certain information for analytical purposes as well as for record-keeping.

How we protect your information

GOLDENLOVI understands that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide us. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to protect the personal information you provide us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions.

In addition, GOLDENLOVI uses Secure Sockets Layer (SSL) technology to encrypt all your personal information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information orders over the Internet. Once our secure server receives your encrypted personal information, it is translated back into its original form and stored in our off-line database. Your credit card information is not transmitted over the Internet again.

Your role in protecting your information

To protect your privacy and GOLDENLOVI’s proprietary databases and systems, you should not share any of your information, such as reservation number or account information, with any unauthorized individuals or third-party information aggregators that would allow them access to your sensitive account information.

Contacting GOLDENLOVI

If you have any questions or concerns regarding our Privacy Policy, please sale@goldenlovi.com.

Last updated: 12/05/2020