Order Cancellation and Refund Policy
- Orders can be cancelled by telephone (052-3076412) or by e-mailing us at sale@goldenlovi.com within 1 business day of the Customer's offer to buy (see 4.3 and 4.4 Terms & Conditions), subject to payment of the AED 150 cancellation fee and any compensation due to the Company.
- Purchases from and transactions with the Company, whether by means of this website or otherwise, are exempt from the Right to Cancel under Distance Selling Regulations as the prices of the products to which those purchases or transactions relate are dependent on constant fluctuations in the world financial markets which are beyond our control.
- Customer service at Golden Lovi flourishes on satisfying its customers’ requirements and will save no efforts needed or necessary to achieve this goal. If there are any issues with your order, please contact to our customer services at the email address sale@goldenlovi.com in order to resolve it. We also would like to mention that due to the fluctuation of precious metals prices, the company is not able to accept returns without a reasonable reason. Please see the return policy below:
- Service provider guarantee the product to comply with specification mentioned in the product description. Should any problem found in respect of product quality described on the site, we or our associates reserve the right to replace the product or refund your money. On any refund transaction charges or/and bank charges will be applicable which is at about 5% of the amount.