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Terms and Conditions

Please read carefully the following terms and conditions as they will be governing the legal relationship between You and www.goldenlovi.com owned and operated by ATT Golden Jewellery Trading LLC, 22nd Floor, Office No.2216, Burlington Tower, Business Bay, Dubai, UAE

1. Definitions

  1. 'Buyer' means the party contracting with the Company to buy the Goods under these terms and conditions.
  2. 'Company' means www.goldenlovi.com as owned and operated by ATT Golden Jewellery Trading LLC, 22nd Floor, Office No.2216, Burlington Tower, Business Bay, Dubai, UAE
  3. 'Details' means any sensitive/personal data obtained by the Company in the course of the Transaction.
  4. 'Goods' means precious metal in any form including but not limited to gold bullion, investment coins and silver bullion sold to You by the Company under these terms and conditions.
  5. 'Transaction' means the sale of the Goods under these terms and conditions by the Company to the Buyer.
  6. 'Website' means www.goldenlovi.com.
  7. 'You/Your' means a person using the Website including the Buyer.
  8. 'Spot Rate' means the regularly updated current market prices for Gold, and Silver on the Home Page of this website.
  9. 'Market Rate' means the price set by the 'Dubai Gold & Jewellery Group' (With over 800 members) updated at least four times daily on a working day that the market is trading.
  10. 'London Silver Fix' means the price set by the members of the London Silver Fix (Deutsche Bank, HSBC Midland and ScotiaMocatta) commencing at noon each working day that the market is trading.
  11. 'Investment Gold' means gold of a purity not less than 995 thousandths that is in the form of a bar, or a wafer, of a weight accepted by the bullion markets.

2. Requirements for Use

  1. You must be at least eighteen (18) years old to conduct a Transaction with the Company.
  2. You must provide us with all of the Details necessary to complete the two-stage initial registration process and any subsequent Transaction.
  3. You must ensure that the personal Details provided are complete and correct.
  4. If any changes of Your personal Details take place during the two-stage initial registration process and any subsequent Transaction, the Company shall be immediately informed.
  5. You must accept and comply with these terms and conditions.

3. Payment

  1. The Payment may be made online or in person at our office by bank card. Customers wishing to use this facility must present the original identification document like passport or ID at the time of the payment.
  2. Goods are only handed over/dispatched once the clients funds have reflected in our bank account, the necessary documents have been received, the order is fully processed, and the stock is available for handover.

4. Order Placement

  1. An order can only be placed via the Website.
  2. The Details obtained by the Company are limited to the maximum extent and are for the mutual benefit of a secure Transaction. Any Details obtained in the course of the Transaction are protected and will not be disclosed to any unauthorized third party.
  3. After the money has been received by the Company an e-mail confirming the Buyer's order will be sent.
  4. All Goods are subject to availability. We will endeavor to deliver the specified Goods on the date agreed. However, if due to circumstances beyond our control, the specified Goods are not available we will offer substitute of the products. In the unlikely event of this occurrence You will be contacted for Your approval prior to dispatch of the order.

5. Order Cancellation and Refund Policy

  1. Orders can be cancelled by telephone (052-3076412) or by e-mailing us at sale@goldenlovi.com within 1 business day of the Customer's offer to buy (see 4.3 and 4.4 Terms & Conditions), subject to payment of the AED 150 cancellation fee and any compensation due to the Company.
  2. Purchases from and transactions with the Company, whether by means of this website or otherwise, are exempt from the Right to Cancel under Distance Selling Regulations as the prices of the products to which those purchases or transactions relate are dependent on constant fluctuations in the world financial markets which are beyond our control.
  3. Customer service at Golden Lovi flourishes on satisfying its customers’ requirements and will save no efforts needed or necessary to achieve this goal. If there are any issues with your order, please contact to our customer services at the email address sale@goldenlovi.com in order to resolve it. We also would like to mention that due to the fluctuation of precious metals prices, the company is not able to accept returns without a reasonable reason. Please see the return policy below:
  4. Service provider guarantee the product to comply with specification mentioned in the product description. Should any problem found in respect of product quality described on the site, we or our associates reserve the right to replace the product or refund your money. On any refund transaction charges or/and bank charges will be applicable which is at about 5% of the amount.

6. Delivery

  1. For purchases by UAE Residents the delivery by FEDEX to the address specified by the Buyer in the Details provided during the Transaction is our preferred option. The delivery fee will be added and clearly appear in the checkout section at the end of the Transaction on the Website. Where delivery is the selected option, FEDEX will contact the Buyer to confirm delivery details before attempting delivery.
  2. FEDEX will require proof of ID from the Buyer at the time of delivery.
  3. A re-delivery fee may be payable by the Buyer if FEDEX are unable to perform a delivery due to actions of the Buyer eg Buyer not present at the delivery address at the specified time or Buyer unable to provide suitable ID confirmation.
  4. Ownership of the Goods shall pass to the Buyer once the delivery process has been completed (the Goods have been delivered either by signed for delivery or collection with signature) providing the value agreed for the goods has been received by the Company.
  5. The Company cannot be responsible for any delays caused by any third party and factors beyond the Company's reasonable control (adverse weather, traffic delays or mechanical failures)

7. Collection

  1. "Product collection by appointment" option can be chosen in the Delivery section during the placing order process and can be arranged by calling us on 052-3076412.
  2. Collection will only be permitted by the Buyer in person and the Buyer will be required to present the original identification documents. When attending our office to make a collection the Buyer will allow the Company to make and retain copies of the required documents before the Buyer takes possession of the Goods.

9. Limitation of Liability

  1. Nothing in these terms and conditions excludes or limits the liability of the Company for death, personal injury or fraud caused by the Company's negligence or fraudulent misrepresentation.

  2. In the absence of negligence on the part of the Company, the Company shall not be responsible for the Buyer's unauthorized use of any of the Goods.

  3. The Company's total liability in contract, tort (including negligence or breach of any statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Transaction shall be limited to the Transaction price and the Company shall not be liable to the Buyer for loss of profit, loss of business, depletion of goodwill, or any consequential claims whether direct or indirect which arise out of or in connection with the Transaction.

  4. Whilst the Company endeavors to the best of its ability to provide the Goods in accordance with the description with reasonable skill and care and within the time agreed, the Company makes no further warranties or representations as to the provision of the Goods.

  5. Whilst the Website is professionally maintained the Company cannot assume any liability for:
    1. incompatibilities of the Website with other websites, services, software and/or hardware.
    2. viruses, spywares or any other insecure and disabling features, beyond the Company's control , that may affect Your access or use of the Website.
    3. modification, temporary unavailability or discontinuance of the Website.

  6. No party to these terms and conditions shall be liable for any losses suffered by another as a result of unforeseeable consequence of the breach of those terms and conditions. Any loss which could have reasonably been contemplated by both of the parties at the time of the Transaction shall be regarded as foreseeable.

10. Intellectual Property

  1. No license to use any trade mark of the Company is granted to You under these terms and conditions.
  2. The content of the Website is protected by intellectual property law. You may retrieve and display the content of the Website on a computer screen , store it in an electronic form on a hard drive or print a copy of the content for Your own private and non-commercial use under the condition that all and any copyright and proprietary notices are clearly visible.
  3. You are strictly prohibited to copy, distribute, modify or reproduce any part of the Website save for the exception stated in paragraph 9.2.

11. Indemnification

  1. You agree to indemnify, defend and hold the Company and the Company's affiliated companies, shareholders, officers, directors, employees, agents or suppliers harmless from any and all claims or demands, made by any third party due to or arising out of Your use of the services, the violation of these terms and conditions by You, or the infringement by You of any intellectual property or other right of any other person or entity.

12. Data Protection

  1. The Customer's personal information and payment details will be protected in accordance with the Data Protection Act 1998.
  2. The Customer may request a copy of any information held by goldenlovi and goldenlovi may charge the Customer an administration fee of AED 150 for providing such information. The information must be requested in writing to the address stated in these terms and signed by the Customer. The Customer may request goldenlovi to correct any inaccuracies in the information held about the Customer. Such a request must be in writing, signed and sent to the address stated in these terms.
  3. Goldenlovi will maintain records of the sale and purchase of the Precious Metal Products for a minimum period of 6 years from the date of the Transaction.

13. Telephone Calls

  1. Telephone calls between You and the Company may be recorded. In the event of any dispute arising from such calls the recordings will be treated as definitive evidence of the instructions or communications passed between parties.

14. Miscellaneous

  1. Any dispute and all aspects of it arising as to the Transaction between the Buyer and the Company shall be governed by UAE law and shall be subject to the exclusive jurisdiction of the UAE courts.
  2. If any provision of these terms and conditions is found by a court, or any body of competent jurisdiction, to be wholly or partly invalid or unenforceable this shall not affect the validity of the remainder of it.
  3. No person being not a party to these terms and conditions shall acquire any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions. This paragraph does not affect any other rights which a party might be entitled to pursuant to that Act.
  4. Goldenlovi are not investment advisors, nor do we provide investment advice. We will not be liable for any adverse consequences of Your reliance on any views expressed or statements contained within this website. The values of Gold and Silver investment bullion fluctuate subject to market forces, including changes in world currency exchange rates. Therefore, the value of Your investment can go up as well as down and You may not be able to realize the full amount of Your initial investment. The historic performance of precious metal prices does not necessarily mean that future prices will follow a similar pattern. Goldenlovi recommends that You seek advice from an independent financial advisor when considering a substantial investment in Gold and Silver bullion.